General One of the main objectives of The bitxtrade platform
(hereinafter – the Service, the Company) is the protection of confidential and personal
data of its clients (hereinafter the Users) – visitors of the website www.bitxtrade.com
(hereinafter – the Site) and the Users of the asset management service and the affiliate
Registration automatically means that he has read this policy and unconditionally
accepts it. All information provided on the website of bitxtrade Service
is stored on secure servers in compliance with international privacy standards and
fully encrypted. One of the main priorities of the bitxtrade Service is ensure security
of personal data of the User.
1. Obtaining, storage and processing of personal data 1.1.
the Users in issues of personal data transfer and processing. All the data that
the User transmits through the Site shall be subject to processing and storage.
User and his/her agreement with the Cooperation Agreement, through the registration
process. 1.3. The Service reserves the exclusive right to change this Privacy
Policy at any time without notice to Users. The changes take effect from the date
of publication on the Site. If the User continues to use the services, it is considered
1.4. When registering an account on the Site, the User is obliged to prove that
he is familiar with the terms of cooperation. With account registration the User
confirms the decision of providing personal data and consent to the collection,
is solely responsible for the correctness of the provided personal data.
1.6. The Service uses the personal data of the Users for: - provision
of high-quality asset management services and /or the participation in the Service
affiliate program; - unhindered access of the User to the Site;
- timely inform the User about the services; - registration of a
personal account and access to all services; - notifications about the
balance changes of the personal account, the connection of services;
- recovery access if the password is lost; - sociological research
for revealing needs of Users, search of technical problems and implementation of
marketing activities; - feedback to the Service; - work improvement,
evaluation of the level of service. 1.7. Personal User data can be used
for marketing activities: e-mailing the news from the Service, offers of new services.
1.8. Personal data may be used to inform the Users about the activity of the personal
account: the flow of funds, report about the implementation of the entry and withdrawal
requests, as well as the affiliate activity. 1.9. Service shall ensure
the confidentiality of personal data of the Users when collecting, processing and
storage. 1.10 The User can´t refuse the transfer and use of personal information.
2. Agreement to collection, storage and use of personal information
2.1. When registering an account on the Site, Service asks the User to provide
personal information that will be used for account and service access. name, country
name, e-mail address information may be required for initial access to a personal
account and service. 2.2. During registration, the User will be given a
personal password, which will become part of his/her personal account.
2.3. By providing personal information to the Service, the User voluntarily agrees
to its use and handling. 2.4. The Service can notify Users about new services
and latest updates. The User may refuse these mailings by the Service Notification.
3. Age of Users 3.1. Account registration and the Service
usage is allowed for Users of a sane mind with the status of full civil capacity
according to the legal norms; older than 18 (eighteen) years of age.
4. Changes to Personal Information 4.1. The User has access
to edit the personal information in his/her account through the Site web interface.
5. Security of the User's account 5.1. As long as the User
is not registered or not logged into the system under his/her username and password,
all movements on the Site remain completely anonymous, that does not preclude the
obligations of the User to comply with the terms of this Agreement. 5.2.
Access to the User account can only be obtained if there is a User ID ("Login"),
a unique and secret password ("Password"), and additional data (login and password
as "Personal Data"). The User must choose his/her own unique "Username" and "Password."
5.3. It is forbidden to publish information provided by Users in the public domain,
or disclose it to third parties without the written consent of the Company.
5.4. The User is responsible for any unauthorized use of the "Personal data",
as this will be considered as an act committed by him. To avoid problems the User
must keep his/her personal data in secret, and make every effort to respect its
6. Personal data 6.1. Personal data of the User, the provision
of which is required from the User during interaction, is securely stored in the
electronic system of the Company, and shall be treated as confidential and protected.
In accordance with the policy of the Company, customer information is disclosed
to third parties not affiliated with and only with the consent of the User, or in
accordance with the normative legal regulation. Personal data may include, but is
not limited to name, date of birth, e-mail, address, bitcoin wallet details, trading
activity, past transactions, account balance, as well as the forms of data collection
of the client information ("know your client"). 6.2. Use of Personal Information
of the Service Participants. 6.3. The User agrees that the personal data
given during his/her registration (phone, e-mail, country, etc.) will be processed
by the system of bitxtrade Service. 6.4. bitxtrade Service has the right
to inform users on mentioned contacts (e-mail mailing, sms-mailing, etc.).
6.5. bitxtrade Service has the right to put comments on the bitxtrade Site indicating
contact details - username, country, name, last name, after a User´s comment is
received by Service bitxtrade system. 6.6. The Company has no right to
disclose any information except for cases where it may be necessary for the carrying
out of operations or other activities for managing the account (s) of the client
and is only subject to common obligations in respect of confidentiality and when
required in accordance with laws. Access to such information is provided only by
way of an official need to parties, such as employees of the Company and / or third
parties, who need this information to provide services to clients and / or companies.
In all cases, to protect such information, physical, electronic and procedural control
means are used. These control means, in a reasonable degree, are intended to: ensure
the security and confidentiality of customer documentation and information; protection
against any anticipated threats or hazards to the security or integrity of the document
or customer information; protection against unauthorized access or use of customer
documents or information, which can lead to substantial harm or inconvenience to
7. Cookies 7.1. The Service uses the cookies on the Site to
track information about Users and services used. Cookies are data that a Web browser
sends when the User visit the Site and it is stored on a User´s personal computer.
on internal links and traffic monitoring.
8. Personal security 8.1. The Service is making every effort
to prevent unauthorized access to the User´s personal account and disclosure of
his/her personal information. However, the data transmission via the Internet and
Web services do not guarantee absolute protection and require special attention
from the User. 8.2. The User is obliged to keep his/her password in secret
and not pass it on to third parties. 8.3. If the User lost a password (access)
to a personal account, he can request its restoration by the automated service on
the Site using a personal email address. A password will be contained in a letter
that will be sent from the Service to this address. 8.4. After receiving
the temporary password, it is recommended the User creates a new password.
8.5. The User controls the flow of personal information when using the Site.
8.6. bitxtrade Service reserves the right, to in its own discretion terminate
the access of the User who violates this User Agreement, to the Service as a whole
and, in particular, including terminating or temporarily suspending a User's access
to the Personal Area. The User whose access to the service has been terminated,
or whose information ceases to be valid, has no right to create a new account again
(including using the email address used earlier in the bitxtrade Service) without
authorization from bitxtrade Service, as well as no right to use the Personal data
of another user for access to the bitxtrade Service. 8.7. During the use
the bitxtrade Services (including the Registration, interacting with other Users
through the interface of the bitxtrade Service, advertising, browsing of the web
pages of bitxtrade Service and so on), the User self voluntarily decides to provide
to bitxtrade Service his/her personal data and other information about the User
(last name, name, middle name, email address, mobile phone number, as well as any
other information provided by the User (including those contained in the messages
sent to other Users via the contact form at the interface of the Service bitxtrade),
information about the actions of the User to bitxtrade Service, etc.) for the purposes
of execution of the User Agreement, and hereby declares his/her consent to the processing
of the bitxtrade Service and its affiliates of personal and other data entities,
his/her transfer (including cross-border transfer of the territory of foreign states,
providing adequate protection for the rights of subjects of personal data) for the
treatment of other Users and / or third parties acting on behalf of the bitxtrade
Service, including for the purposes of: providing consulting support to the Users,
obtaining statistical and analytical data to improve the functioning of bitxtrade
Service and/or Services, expanding the range of services, receiving information
and / or promotional messages from bitxtrade Service or third parties, prevention
and suppression of illegal and/or unauthorized actions of the Users or third parties,
ensuring compliance with current legislation. The bitxtrade Service takes all necessary
measures to protect personal data of the User from unauthorized access by third
9. Contact information 9.1. The User can contact with the
e-mail to email@example.com or create
a ticket in the customer service (customer support service is available daily, Monday
through saturday, from 10:00 am to 05:00 pm (GMT+8:00).